In a recent study, J.D. Power reviewed the customer satisfaction rates at the top airports in the United States, a study that considered six separate factors:
- Terminal facilities
- Airport arrival/departure
- Baggage claim
- Security check
- Check-in/baggage check
- Food, beverage, and retail
The study focused on airports with a total of 33 million or more passengers per year and the findings were collected via a survey that received over 27-thousand responses!
Detroit Airport ranked #1 airport in the country in 2023
The study concluded that Detroit Metropolitan Wayne County Airport held the coveted title of the best airport in the country in terms of satisfaction this past year after coming in the number three spot just one year prior. With the survey results dictating a potential maximum score of 1,000, Detroit’s airport managed to register 800 out of 1,000, which can be converted roughly into an 80% satisfaction rating! Not too bad considering that the Detroit airport is one of the busiest in the country!
The second spot on the list was Minneapolis-Saint-Paul International Airport, which scored a total of 794, only 4 measly points behind the Detroit airport!
To finish out the top ten list in order were:
3) Harry Reid International Airport
4) Dallas/Fort Worth International Airport and Miami International Airport (tie)
5) San Francisco International Airport
6) Denver International Airport, Hartsfield Jackson Atlanta International Airport, Orlando Airport (tie)
7) George Bush Intercontinental Airport
8) John F. Kennedy International Airport
9) Charlotte Douglas International Airport
10) Phoenix Sky Harbor International Airport
Why is Detroit ranked so highly?
There are several reasons why Detroit’s airport ranked the best in the country among major airports in terms of satisfaction, but according to the study here are some of the core takeaways behind the positive experience that most travelers have at Detroit:
- Efficiently laid out – The clearly marked terminals, concourses, gates, and exits make it easy to navigate, making your trip quicker and more enjoyable.
- Modern facilities – The incorporation of new technology to minimize inconveniences for you while you travel, as well as the clean dining options and bathrooms, take away the sting of traveling for many.
- Operates efficiently – The way the airport is laid out coupled with the way it is managed means that wait times for things like baggage are much less than other comparable airports.
- Aesthetic design – The architecture and design of the airport are iconic and the interior of the airport itself also lends to a positive experience for passengers traveling through!
- Commitment to sustainability – Not incorporated directly into the study, but factored in nonetheless, is the fact that Detroit’s airport has made great strides in terms of reducing its carbon footprint.